Conversational Commerce Platform

Conversational Commerce Platform Success Stories [2024]

Pat Walls

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Updated: September 26th, 2024

Imagine a seamless shopping experience where customers can make purchases directly through messaging apps like WhatsApp, Facebook Messenger, or even voice assistants. Welcome to the world of conversational commerce.

A conversational commerce platform leverages chatbots and live chat to allow consumers to browse, ask questions, and complete transactions—all through convenient conversational engagement. This approach bridges the gap between online storefronts and instant customer service, making the shopping process feel effortless and personalized.

Setting up a conversational commerce platform involves developing or integrating robust chatbot software, partnering with reliable e-commerce solutions, and crafting persuasive, customer-friendly scripts. It may also require consistent monitoring and ongoing improvements based on customer interactions and feedback.

As businesses continuously seek to enhance customer experiences, the demand for conversational commerce platforms is set to grow. If you’re interested in creating a future-proof business that combines cutting-edge technology with user-friendly interaction, this could be the ideal venture for you.

In this list, you'll find real-world conversational commerce platform success stories and very profitable examples of starting a conversational commerce platform that makes money.

1. NHANCE NOW ($300K/year)

Nishith Patnaik, the founder of NHANCE NOW, came up with the idea for his business during the Covid-19 pandemic. After losing 95% of his customers and 99% of his revenue, Nishith and his team pivoted their product into a Conversational Automation Platform, helping businesses shift to messaging apps. In just 10 months, their monthly revenues grew from $0 to $25,000.

How much money it makes: $300K/year
How much did it cost to start: $750K
How many people on the team: 21

We Lost 99% Of Our Customers. Then We Pivoted & Hit $300K ARR In 12 Months

NHANCE NOW, a Conversational Automation Platform, pivoted during the Covid pandemic and transitioned from an aspirational product to a messaging-based digital contact center, helping D2C ventures and insurance companies shift towards a digital-first mode, resulting in monthly revenues growing from $0 MRR in July 2020 to $25,000 MRR in mid-2021.

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