Social Media Customer Support Representative

Social Media Customer Support Representative Success Stories [2024]

Pat Walls

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Updated: October 7th, 2024

A social media customer support representative business involves providing customer service to a company or organization through social media platforms such as Facebook, Instagram, or Twitter. This can include responding to customer inquiries, complaints, and feedback and helping to resolve any issues or problems that may arise.

To run a successful social media customer support representative business, it is important to have excellent communication skills, the ability to multitask, and the ability to think on your feet. It is also essential to be familiar with the social media platform you are using and thoroughly understand the company or organization you represent.

One essential tip for running a successful social media customer support representative business is always to be professional and courteous, even when dealing with difficult or angry customers. It is also essential to be responsive and to reply to customer inquiries and complaints as quickly as possible.

In addition, it is important to stay up to date on the latest social media trends and have a strong understanding of the company or organization you represent and its products or services. This will enable you to provide accurate and helpful information to customers and help to resolve any issues they may have.

A social media customer support representative business is an excellent opportunity for entrepreneurs looking to start a business in the customer service industry. The right skills and approach can be a successful and rewarding endeavor.

In this list, you'll find real-world social media customer support representative success stories and very profitable examples of starting a social media customer support representative that makes money.

1. Vital Traffic Labs ($600K/year)

David Schlais, co-founder of Vital Traffic Labs, came up with the idea for his social media marketing agency after realizing the massive margins that larger marketing firms were making for mediocre work. With almost no experience in social media marketing, he and his partner set up their agency in a day and quickly secured their first client, leading to a successful growth trajectory and the ability to leave their 9-5 jobs within six months.

How much money it makes: $600K/year
How many people on the team: 0

How We Left Our 9 to 5 Jobs To Start A $50K/Month Marketing Agency

This case study follows the co-founder of a social media marketing agency who left their 6-figure 9-5 jobs to build a business that has grown to between 50-60K in monthly recurring revenue in just 3 years, attributing their success to putting clients and quality of work first while scaling to new clients and opportunities.

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2. letsworkremotely ($12K/year)

Steven Lin, co-founder of letsworkremotely, was a bored 19-year-old college student looking for a challenge when he stumbled upon the idea of creating a Facebook group for remote job postings. Realizing the value of his community, he expanded the concept and partnered with co-founder Ciaran Redmond to create the largest remote community with multiple remote job/digital nomad Facebook groups, growing at a rate of 100 people per week. They now plan to focus on monetization and differentiate themselves from other remote job board sites.

How much money it makes: $12K/year
How many people on the team: 0

How Two Friends Created One of the Largest Remote Working Communities

Let's Work Remotely, co-founded by Steven Lin, has built the largest remote community possible with over 100,000 members, including four Facebook groups with engagement from over 60% of members, growing at a rate of 100 members per week and ranked in the top 0.1% of websites in the world, with plans to monetize the platform through a freemium job posting model.

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Read by 5,009 founders