17 Tech Support Business Success Stories [2024]
In today’s world, technology plays a crucial role in our day-to-day lives. Therefore, the need for technical support has become increasingly critical. A tech support business can provide invaluable assistance and troubleshooting services to individuals and companies facing software, hardware, or any other technology problems.
If you’re considering starting a tech support business, you must have a solid understanding of technical skills and possess experience in IT support roles.
Providing exceptional customer service is critical to the success of your tech support business. Actively listening to your clients and thoroughly diagnosing their issues is crucial. Additionally, offering clear and patient support will help you to build a loyal client base.
Finally, it’s essential to stay up-to-date with the latest technologies and maintain a comprehensive knowledge base to address a wide range of technical questions and problems effectively. This will help you to provide your clients with the best possible service and maintain a competitive edge in the market.
In this list, you'll find real-world tech support business success stories and very profitable examples of starting a tech support business that makes money.
1. Dezan Shira & Associates ($18M/year)
Chris Devonshire-Ellis started Dezan Shira & Associates in Hong Kong in 1992 with very little capital. Despite warnings not to go to China, he saw its potential and moved there to explore business opportunities. Through hard work, strategic networking, and innovative marketing techniques such as distributing pamphlets and utilizing the internet, the business grew to become one of the most influential consulting practices in Asia with 28 offices across the region and a turnover of approximately $20 million per annum.
How much money it makes: $18M/year
How much did it cost to start: $2K
How many people on the team: 300
Asian-focused consulting firm Dezan Shira & Associates, founded in Hong Kong in 1992, has expanded to include 28 offices and a client base of several thousand companies with US$20 million in annual turnover, handling about US$8 billion in foreign investment into Asia, by determined hard work and creativity in marketing, billing structure and hiring equity-dependent staff.
2. Assuras ($5.2M/year)
Tyler King, the serial entrepreneur and CEO of Assuras, came up with the idea for his consulting firm through his previous ventures in technology and executive coaching. He combined his learnings from engaging with leaders in his prior venture and his education from leading institutions to form Assuras, a global management consulting firm that takes on complex challenges and provides impactful solutions for its clients. With a focus on cross-functional teams and innovative approaches, Assuras has tripled its market share within its first two years.
How much money it makes: $5.2M/year
How much did it cost to start: $1.2M
How many people on the team: 27
Assuras, a global management consulting firm that focuses on solving impactful challenges for growth-stage companies with 500-2000 employees, successfully tripled their market share in their initial two years from inception by building cross-functional, diverse teams that provide alternative ways of looking at problems and offering risk-free consulting and action plans with clients who commit to implementing their recommendations.
3. DeepBench Inc. ($1.2M/year)
The co-founders of DeepBench, Yishi, Derek, Devin, and Nikhil, met while studying at MIT and realized the need for a better, more efficient expert network. They saw that existing networks were slow, expensive, and disjointed, and believed that technology could solve these problems. By automating the expert-finding process and prioritizing user interface, security, and transparency, DeepBench has attracted over 450 clients and facilitated nearly 2,000 consultations.
How much money it makes: $1.2M/year
How many people on the team: 8
DeepBench, a company disrupting the expert network industry, offers a platform connecting clients with expert advisors for informed decision making, serving over 450 clients and 25,000 advisors and achieving their best quarter yet in Q1 2021.
4. Cobuild Lab ($1.08M/year)
Angel Lacret, the founder of Cobuild Lab, started the company 5 years ago after moving to Miami from Venezuela. As a software engineer with previous experience in creating products for startups and government organizations, Lacret saw the need to help entrepreneurs succeed by providing them with custom software solutions. Over the years, Cobuild Lab evolved its product development process, focusing on sustainable software development and establishing a strong customer service approach. Despite the challenges posed by the COVID-19 pandemic, the company adapted its strategy and saw significant growth, doubling its revenue and staff in 2021. Cobuild Lab's future goal is to continue expanding its sales and lead generation efforts, aiming for a 2x growth in 2022.
How much money it makes: $1.08M/year
How much did it cost to start: $20K
How many people on the team: 45
Cobuild Lab's CEO and Founder Angel Lacret shares his journey of starting a custom software solutions company, starting from $20k and growing to a team of over 50, and offers insights on attracting and retaining customers through a strong digital marketing campaign and building personal relationships, as well as emphasizing the importance of product market fit and sales.
5. Razrtech ($1M/year)
Anshul Gupta, the founder of Razrtech, identified the problem he wanted to solve while working on various managed services and digital products. Through his extensive experience in building consumer web and mobile applications, he observed gaps in how creators and communities could monetize their content and manage their platforms effectively.
Determined to fill this void, Anshul began experimenting with different monetization strategies for creators and learned valuable insights over the years. This hands-on research enabled him to develop Socially, a platform designed to offer comprehensive support for community-driven monetization, including payments, memberships, and more.
During the ideation process, he paid close attention to user feedback and market needs, iterating and refining the platform to ensure it met the requirements of various industries. Although faced with setbacks, including the global pandemic, Anshul's resilient mindset and willingness to adapt helped him overcome these challenges and continue innovating in the tech industry.
How much money it makes: $1M/year
How many people on the team: 81
6. SpeedYourWeb ($300K/year)
After managing hundreds of slow e-commerce websites over 14 years, two founders launched SpeedYourWeb, leveraging their expertise to optimize site speed and enhance Google rankings, ultimately boosting sales and user experience. Today, they boast a skilled team of 10 developers and offer free speed tests that include actionable improvement insights.
How much money it makes: $300K/year
How much did it cost to start: $99
How many people on the team: 10
These founders provide a free page speed optimization service in addition to SEO to help e-commerce websites improve their organic reach and boost their sales.
7. Instatus ($288K/year)
Came up with the idea because people were already paying for similar types of products. It seemed like a zero-risk idea because the MVP was easy to build.
How much money it makes: $288K/year
How much did it cost to start: $2K
How many people on the team: 5
Egyptian software developer Ali Salah shares how he quit his 9-5 job and created Instatus, a service for creating status pages that has grown from $200-300/mo to $2K MRR, attracting around 111 paying medium-to-large-sized clients through branding, pricing, and customer support strategies, as well as using Google Ads, while also providing tips on launching a product and building a business.
8. Artificial Workflow ($120K/year)
Andrew and his co-founder James started Artificial Workflow after noticing consultants, like James at EY, were drowning in manual data processing. Initially offering bespoke AI consulting, they pivoted to a SaaS model, now generating $10,000 in monthly recurring revenue, largely from $299/month enterprise clients.
How much money it makes: $120K/year
How much did it cost to start: $50K
How many people on the team: 2
Case study of a co-founder who transitioned from bespoke AI consulting to a subscription-based platform, generating $10,000 in monthly recurring revenue with 80% from $299/month enterprise clients, through strategies like LinkedIn outreach, SEO, and email marketing, learning costly lessons about starting with quality development.
9. Binderr ($120K/year)
Jacob, originally from Denmark, founded Binderr after selling his Bolt franchise for an eight-figure sum in 2022. Initially an accounting app, Binderr pivoted to client onboarding software for accountants and lawyers, fueled by €4 million in self-funded investments.
How much money it makes: $120K/year
How much did it cost to start: $2M
How many people on the team: 19
Jacob's journey from launching a €1m ARR food delivery site and selling a Bolt franchise for 8 figures to self-funding €4m into Binderr, which is onboarding accountants and lawyers with €20k/year contracts, showcases relentless pivoting and strategic positioning in the fintech space.
10. WP OK ($120K/year)
Daniele Besana came up with the idea for WP-OK after realizing that many small business owners were struggling with bad support experiences for their websites. He decided to offer an efficient and affordable support service, targeting what he calls 'serious' website owners. Since its launch in 2015, WP-OK has grown to a team of 4 experts who have solved 2800+ tickets for 200+ customers.
How much money it makes: $120K/year
How many people on the team: 5
WP-OK offers unlimited WordPress support services designed for serious website owners, boasting a team of four WordPress experts who have provided support for over 2800 tickets and 200+ customers since their launch in 2015, attributing their growth to strategies such as podcasts, Google ads, chatbots, and content marketing.
11. PDFShift ($102K/year)
Cyril Nicodème, the founder of PDFShift.io, came up with the idea for his business while working on his other company Reflectiv.net. He wanted to start a simple service that leveraged his expertise in working with APIs and provide fast, efficient, and scalable HTML to PDF conversion. After launching PDFShift on ProductHunt and employing strategies such as Quora and AlternativeTo, the business now generates around $3.2k in monthly revenue.
How much money it makes: $102K/year
How much did it cost to start: $0
How many people on the team: 1
A passionate computer-coder entrepreneur shares the story behind his successful PDFShift business which after a year and a half generates $3.2k of monthly revenues with the focus now on growth.
12. Legislate ($60K/year)
Charles Brecque, the founder of Legislate, came up with the idea for his legal tech company after experiencing the slow and painful process of creating, negotiating, and tracking contracts in his previous startup role. He realized that making contracts machine-readable through knowledge graphs would be a more efficient solution and secured initial funding to start building the platform. Legislate has since gained over 120 paying clients and raised £1M in funding.
How much money it makes: $60K/year
How much did it cost to start: $150K
How many people on the team: 12
A legal tech company, Legislate, founded by Charles Brecque, makes it easy for non-lawyers to safely create lawyer-approved contracts and track the data they contain, with a team of 12 and over 120 paying clients split between property and employment.
13. LinkHelp ($48K/year)
a risk-free way to try out LinkHelp and see if it meets their needs.
Referral Program We have implemented a referral program that rewards customers for referring others to our platform. This has helped us in acquiring new customers and retaining existing ones through word-of-mouth marketing.
Customer Support We prioritize excellent customer support and provide timely responses to any queries or issues our customers may have. This level of support helps us in building trust and loyalty with our customer base.
Continuous Product Improvements We constantly listen to customer feedback and make regular updates and additions to our product based on their needs and suggestions. This helps us in providing a better user experience and retaining customers.
In terms of marketing, what has been your most successful strategy? Our most successful marketing strategy has been content marketing. We create and share valuable content through our blog and social media channels, focusing on topics that are relevant to our target audience such as LinkedIn lead generation, networking tips, and business growth strategies.
This strategy has helped us in establishing ourselves as a thought leader in our industry and attracting organic traffic to our website. It also helps in building brand awareness and credibility among our target audience.
Additionally, we have also leveraged partnerships and collaborations with industry influencers and experts to reach a wider audience and increase our brand visibility.
What are some of the biggest challenges you've faced and obstacles you've overcome? One of the biggest challenges we faced was building credibility and trust in a competitive market. As a relatively new player in the LinkedIn lead generation space, we had to prove ourselves to potential customers and differentiate ourselves from established competitors.
To overcome this challenge, we focused on providing exceptional customer support, consistently delivering a high-quality product, and leveraging customer testimonials and case studies to showcase the positive impact LinkHelp has had on businesses. Building a strong online presence and actively engaging with our community on social media also helped in building trust and credibility.
Another challenge we faced was acquiring customers without a large marketing budget. We had to be creative in our marketing efforts and leverage cost-effective strategies such as content marketing, referral programs, and partnerships to attract and retain customers.
Overall, we have learned that perseverance, adaptability, and constantly listening to customer feedback are key to overcoming challenges and growing a successful business.
What advice do you have for aspiring founders who want to build their own business? My advice for aspiring founders is to always focus on solving a real pain point or problem for your target audience. Understand their needs and challenges and create a product or service that provides a valuable solution.
Additionally, surround yourself with a strong team that shares your passion and vision. Building a business is not a solo journey and having a team with complementary skills and expertise can greatly contribute to your success.
Don't be afraid to start small and iterate as you go. Test your ideas, gather feedback, and continuously improve your product or service based on customer needs.
Lastly, be prepared for challenges and setbacks along the way. Building a business is not easy, but with perseverance, determination, and a willingness to learn and adapt, you can overcome obstacles and achieve your goals.
How much money it makes: $48K/year
How much did it cost to start: $1K
How many people on the team: 3
LinkedIn lead generation and relationship-building tool, LinkHelp, used by entrepreneurs and small-to-medium businesses across different industries in more than 90 countries, boasts a diverse user base and an ARR of $50k, with a pricing model that's economical compared to competitors.
14. Kopf Consulting ($36K/year)
LaKenya Kopf, the founder of Kopf Consulting, came up with the idea after struggling to find employment as a military spouse. She realized that her skills in hands-on tech support could be translated into virtual work, allowing her to have a steady income no matter where she and her spouse were stationed. She started by offering administrative support and quick tech support over the phone, and over the years, she expanded her services to include training, consulting, and hiring. Today, Kopf Consulting is a six-figure virtual tech support company with international recognition and a constant waitlist.
How much money it makes: $36K/year
How much did it cost to start: $300
How many people on the team: 0
Kopf Consulting is a six-figure virtual tech-support company that has provided affordable and professional virtual technical support to all levels of entrepreneurship for over 14 years and has expanded to providing training, consulting, and hiring services without a particular niche or location, serving clients worldwide.
15. Access Database Support ($25.2K/year)
Dan Khadem, the founder of a database consulting service and a commercial actor and model, came up with the idea for his businesses through a natural progression from his day job and a chance opportunity. As people began asking him for help with database projects outside of his regular work, he realized he could turn his technical skills into a side business. In the acting and modeling industry, his first gig came about when a friend sent his fitness photos to someone in the industry, leading to an offer for a modeling job.
How much money it makes: $25.2K/year
How many people on the team: 1
Dan Khadem started a successful database consulting service for small and medium-sized organizations (earning about $2,000 per month) and transitioned into commercial acting and modeling, earning around $400 for 1-2 gigs per month, and is looking to sign with an agent to increase his earnings.
16. PageGuard ($2.4K/year)
Jonathan Moore, founder of PageGuard, came up with the idea for his WordPress website maintenance business after encountering friends and colleagues who experienced website issues. Realizing that these problems could have been avoided with proper maintenance, Moore created PageGuard to offer affordable and flexible website maintenance solutions. Despite being a new business, PageGuard is already attracting customers, particularly smaller businesses, entrepreneurs, and the self-employed. Moore's long-term goal is to expand the team and create a successful maintenance machine.
How much money it makes: $2.4K/year
How much did it cost to start: $100
How many people on the team: 0
PageGuard is a new WordPress website maintenance business bringing in $200 a month, catering mainly for smaller business, entrepreneurs, and the self-employers, offering three levels of support at different price points.
17. Mokool Apps ($1.8K/year)
Mukul Verma, the founder of Mokool Apps, came up with the idea for his Shopify app business after running a successful app development company. After realizing the potential in the Shopify App Store, Mukul saw an opportunity to help store owners create successful businesses by providing them with easy-to-use, problem-solving apps. Since launching his first app, Translate Pro, Mukul has focused on listening to customer feedback, making adjustments, and building a strong foundation for his business.
How much money it makes: $1.8K/year
How much did it cost to start: $3K
How many people on the team: 1
Mokool Apps founder Mukul Verma shares his journey of expanding into the Shopify App Store, including how customer support is critical, and the importance of planning for the unexpected when launching a business.
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Download the report and join our email newsletter packed with business ideas and money-making opportunities, backed by real-life case studies.
Download the report and join our email newsletter packed with business ideas and money-making opportunities, backed by real-life case studies.
Download the report and join our email newsletter packed with business ideas and money-making opportunities, backed by real-life case studies.
Download the report and join our email newsletter packed with business ideas and money-making opportunities, backed by real-life case studies.
Download the report and join our email newsletter packed with business ideas and money-making opportunities, backed by real-life case studies.
Download the report and join our email newsletter packed with business ideas and money-making opportunities, backed by real-life case studies.
Download the report and join our email newsletter packed with business ideas and money-making opportunities, backed by real-life case studies.
